Customer Care Representative / 62934
Administrative
Administrative
Syracuse, NY
Contract To Hire
$27.00 - $30.00 Customer Care Representative
Syracuse, NY | On-site
$27–$30 per hour
Full-time, temporary-to-hire opportunity
Monday - Friday, 8:00am - 5:00pm
Sapphire Recruitment is seeking a Customer Care Representative for a global manufacturer of precision technology components used in healthcare, robotics, and advanced manufacturing. This position combines customer service, order management, and coordination across internal departments. You will help customers obtain accurate information, review and maintain orders, investigate concerns, and keep requests moving toward resolution. The opportunity begins as a temporary assignment through March 2027, with potential for permanent employment based on performance and business needs.
Responsibilities
Qualifications
What this opportunity offers
Syracuse, NY | On-site
$27–$30 per hour
Full-time, temporary-to-hire opportunity
Monday - Friday, 8:00am - 5:00pm
Sapphire Recruitment is seeking a Customer Care Representative for a global manufacturer of precision technology components used in healthcare, robotics, and advanced manufacturing. This position combines customer service, order management, and coordination across internal departments. You will help customers obtain accurate information, review and maintain orders, investigate concerns, and keep requests moving toward resolution. The opportunity begins as a temporary assignment through March 2027, with potential for permanent employment based on performance and business needs.
Responsibilities
- Respond professionally to customer inquiries by email, phone, and online portals.
- Provide accurate information about pricing, product availability, order status, and service needs.
- Review customer purchase orders for accuracy and completeness, identifying discrepancies or terms that require clarification.
- Enter, update, and maintain customer orders in the company’s enterprise system.
- Work with Sales, Supply Chain, Planning, Operations, Quality, and Engineering to obtain answers and resolve order-related issues.
- Review customer correspondence to understand previous activity, identify outstanding needs, and determine next steps.
- Resolve routine and moderately complex customer concerns, escalating appropriately and following through.
- Keep customers informed about order progress, changes, and outstanding questions.
- Identify recurring issues and opportunities to improve service and order processing.
Qualifications
- Strong verbal and written communication skills.
- Excellent organization, attention to detail, and ability to prioritize multiple requests.
- Effective problem-solving skills and a consistent approach to follow-through.
- A patient, professional, and collaborative approach to customers and colleagues.
- Proficiency with Microsoft Outlook and standard computer applications.
- Ability to learn new systems, products, and processes quickly.
- Customer service, order management, or purchase order processing experience is preferred.
- Experience in manufacturing, industrial distribution, or another environment serving business customers is a plus.
- Epicor or other ERP experience is helpful; system training is available.
What this opportunity offers
- Competitive hourly pay of $27–$30.
- A consistent weekday schedule.
- Potential for permanent employment.
- Exposure to customer operations and precision technology products.
- The opportunity to contribute directly to customer satisfaction and business operations.
For immediate consideration, please submit a resume to cnyjobs@hiresapphire.com.
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