Customer Service Order Entry Representative
Syracuse, NY | Hybrid Schedule | $22+/hour DOE

Sapphire Recruitment is partnering with an established Syracuse-area company to hire an experienced Customer Service Order Entry Representative to support both international and domestic customer accounts.

This role will initially focus on international customer service cases, with additional support for domestic accounts as needed. Candidates with international customer service experience or Spanish language skills are especially encouraged to apply.

Schedule

• Monday–Friday, 8:00 AM–5:00 PM
• Approximately 3 weeks of onsite training
• Hybrid schedule after training:
  • Monday and Friday remote
  • Tuesday, Wednesday, and Thursday onsite

What You’ll Do

• Enter and process customer orders accurately
• Support international customer accounts and service requests
• Update customer, product, and order information in company databases
• Respond to phone and email inquiries
• Work within Salesforce and other internal systems
• Assist the broader customer service team as needed

What We’re Looking For

• Previous customer service experience
• Strong data entry and typing skills
• Excellent attention to detail and accuracy
• Comfortable using Microsoft Word, Excel, and PDF documents
• Salesforce experience is a plus
• International customer service experience is a plus
• Spanish-speaking ability is a plus, but not required
• High school diploma or GED required; Associate’s Degree preferred

Compensation will depend on experience. Candidates with bilingual Spanish skills and relevant international experience may start at $22/hour or higher.

Candidates must successfully complete required pre-employment screening, including a background check and drug screen.

For immediate consideration, submit your resume to jobs@hiresapphire.com.

Sapphire Recruitment is an Equal Opportunity Employer.

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