Technical Parts Advisor

Pay: $25–$30 per hour
Position Type: Direct Hire
Location: Pulaski, NY

Do you have experience helping customers identify replacement parts, understand technical products, or find solutions to equipment problems?

Sapphire Recruitment is seeking a Technical Parts Advisor for a direct-hire opportunity with an established manufacturing company. This position combines technical customer support, parts identification, order processing, and shipping coordination.

This is an excellent opportunity for someone with experience in an HVAC, automotive, industrial equipment, aftermarket parts, or parts-counter environment who enjoys solving problems and helping customers.

What You’ll Do

• Help domestic and international customers identify the correct replacement parts.
• Answer questions about parts, pricing, availability, quotes, and technical product information.
• Determine whether customers need parts, technical support, field service, or training assistance.
• Enter and process orders, prepare invoices, maintain records, and generate reports.
• Follow up on customer requests to ensure questions and issues are resolved promptly.
• Retrieve, package, and prepare parts for shipment.
• Process domestic and international shipments using UPS and FedEx systems.
• Prepare customs, export, and other required shipping documentation.
• Work closely with internal teams to provide accurate and responsive customer support.
• Assist with additional administrative and aftermarket-support responsibilities as needed.

What We’re Looking For

• High school diploma or GED.
• Experience in HVAC, automotive, industrial equipment, aftermarket parts, or a parts-counter environment strongly preferred.
• Customer service or technical support experience preferred.
• Ability to understand technical information and determine customer needs.
• Strong verbal and written communication skills.
• Excellent organization, accuracy, attention to detail, and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Willingness to assist with retrieving, packaging, and shipping parts.

Submit your resume to mfgresume@hiresapphire.com for immediate consideration.

Sapphire Recruitment is an Equal Opportunity Employer.

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