Claims Support Specialist – Temporary

Location: Syracuse, NY – Onsite
Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.
Pay: $19–$20 per hour
Assignment: Minimum of 90 days; length is currently undetermined

Sapphire Recruitment is seeking a Claims Support Specialist to provide temporary support to a health insurance claims department in Syracuse. This position will assist health plan members, providers, and third-party administrators with questions regarding benefits, billing, and claims payments.

This is a temporary assignment expected to last at least 90 days. 

Responsibilities

• Respond to phone and written inquiries regarding health plan benefits, coverage, billing, and claim payments.
• Assist members, providers, and third-party administrators with claims-related questions and concerns.
• Work with third-party vendors to resolve eligibility, authorization, contract, and payment issues.
• Review claims and help identify inaccuracies or processing delays.
• Document issues clearly and communicate concerns to the appropriate supervisor.
• Coordinate with internal departments and outside vendors to support timely and accurate claims processing.
• Maintain confidentiality and comply with HIPAA and privacy requirements.
• Provide professional, patient, and respectful customer service.

Qualifications

• High school diploma or equivalent required.
• Previous healthcare experience required.
• Phone-based customer service experience and basic computer skills required.
• Experience with health insurance claims or claims payment processes preferred.
• Strong written and verbal communication skills.
• Ability to prioritize responsibilities, solve problems, and manage multiple tasks.
• Strong interpersonal skills and the ability to communicate clearly and respectfully with individuals whose primary language may not be English.

 

.Applicants must follow the Sapphire Recruitment employment guidelines and be willing to comply with our drug screening policy and other pre-employment requirements.

Sapphire Recruitment is an Equal Opportunity Employer.

Submit resumes to jobs@hiresapphire.com for immediate consideration.

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