IT Helpdesk Technician

$23–$26/hour
On-site, with local travel between offices as needed

Sapphire Recruitment is seeking an IT Helpdesk Technician for a growing technology company in Syracuse, NY. This role is ideal for someone who enjoys hands-on technical support, troubleshooting, and working closely with end users in a fast-paced technical environment.

The IT Helpdesk Technician will provide first-level support across macOS, Windows, and Ubuntu systems while assisting with user administration, device setup, Microsoft 365 support, and IT security best practices.

Responsibilities

• Respond to and resolve helpdesk tickets in a timely and professional manner
• Troubleshoot desktop, laptop, printer, software, connectivity, and user access issues
• Support macOS, Windows 10, and Ubuntu desktops and laptops
• Assist users with Microsoft 365, including Outlook, Teams, Office apps, and licensing
• Support engineering/development software issues, including licensing
• Manage user accounts, permissions, and group memberships in Active Directory and Microsoft 365
• Assist with onboarding, offboarding, device provisioning, and equipment setup
• Support Windows Server environments and shared resources as needed
• Assist with device compliance, policy enforcement, and application management through Microsoft Intune or similar MDM/MAM platforms
• Maintain documentation of common issues, procedures, and resolutions
• Partner with IT security staff to follow internal security protocols and support compliance efforts
• Escalate complex issues to higher-level technical staff when appropriate
• Provide occasional after-hours or weekend support for critical updates, maintenance, or business continuity needs

Qualifications

• Associate’s degree in Information Technology or a related field and 1+ year of relevant experience, or 3+ years of hands-on IT support experience
• Experience in a helpdesk or ticket-based support environment
• Working knowledge of macOS, Windows, and Ubuntu operating systems
• Familiarity with Active Directory, Windows Server, and Microsoft 365 administration
• Experience with Microsoft Intune or a similar device management platform preferred
• Strong troubleshooting, communication, and documentation skills
• Familiarity with NIST 800-171 and CMMC frameworks preferred but not required
• Eagerness to learn, adapt, and grow in a technical environment

Compensation and Benefits

This direct hire opportunity offers $23–$26/hour and a comprehensive benefits package.

For immediate consideration, please submit a resume to jobs@hiresapphire.com.

Sapphire Recruitment is an Equal Opportunity Employer.

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