Training Manager

Our client is seeking an energetic, relationship-driven Training Manager to join their growing franchise organization. This is an exciting opportunity for someone who enjoys working directly with people, thrives in fast-paced environments, and wants to play a meaningful role in helping a recognizable Upstate New York brand continue expanding.

This individual will serve as a hands-on operational trainer and business partner to franchisees, store managers, and staff throughout the organization. The Training Manager will help support new store openings, operational consistency, customer experience initiatives, and franchisee success across multiple markets.

The ideal candidate is personable, customer-service oriented, highly organized, and excited about helping others succeed. While prior restaurant or food industry experience is helpful, leadership strongly emphasized that personality, communication ability, training mindset, and culture fit are more important than direct QSR experience.

Key Responsibilities:

• Train and support franchisees, store managers, shift leaders, and staff on company operational standards and procedures
• Assist with new store openings and franchise onboarding efforts
• Provide hands-on operational support at franchise locations throughout Central and Upstate New York
• Coach franchise teams on scheduling, ordering, payroll processes, customer service, food preparation, and day-to-day operations
• Help reinforce company culture, hospitality standards, and customer experience expectations
• Collaborate with franchisees to identify operational improvements and opportunities for growth
• Assist with maintaining and improving training materials, operational procedures, and franchise support documentation
• Partner with leadership to ensure consistency across all franchise locations
• Support implementation and usage of company systems, equipment, and operational tools
• Build strong working relationships with franchise owners and store leadership teams
• Assist with ongoing operational and training initiatives as the company continues to scale

Qualifications:

• Strong communication and interpersonal skills
• Positive, team-oriented, customer-focused personality
• Ability to train, coach, and motivate others in a hands-on environment
• Comfortable traveling throughout the region and working onsite at franchise locations
• Strong organizational and problem-solving abilities
• Ability to work independently while collaborating closely with leadership
• Prior training, operations, hospitality, retail, restaurant, customer service, or multi-site experience is helpful but not required
• Entrepreneurial mindset and willingness to grow with an expanding organization strongly preferred

Compensation & Benefits:

• Salary approximately $60K–$70K depending on experience
• Annual bonus opportunity
• Vehicle allowance and gas reimbursement
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off

Additional Information:

• Hybrid opportunity based out of the Syracuse, NY area
• Regional travel throughout Upstate New York expected
• Approximately 2–3 days per week spent onsite at franchise locations
• Strong opportunity for long-term growth as the company continues expanding

This is an excellent opportunity for someone who enjoys working directly with people, takes pride in building strong teams, and wants to be part of a company that is actively growing and evolving.

Submit a resume to cnyjobs@hiresapphire.com for immediate consideration.

Sapphire Recruitment is an EOE

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