Help Desk Analyst / 62335
$17.00–$20.00/hour 
Monday–Friday, 8:00 AM–5:00 PM

Sapphire Recruitment is seeking a Help Desk Analyst to support customers in a fast-paced technical environment at an established company. This is an excellent opportunity for entry-level candidates or recent graduates looking to build a career in IT. You’ll work directly with customers to troubleshoot, configure, and support point-of-sale systems across hardware, software, and networking environments. THIS IS AN ONSITE POSITION!

Key Responsibilities

• Provide phone and email support to resolve customer technical issues
• Troubleshoot hardware, software, and network-related problems
• Configure and test systems to meet customer specifications
• Support implementation and setup of point-of-sale solutions
• Document support activity and maintain accurate records
• Collaborate with internal teams and escalate issues when needed
• Manage multiple tickets and projects simultaneously in a fast-paced setting
• Participate in training and assist with onboarding support activities

Schedule & Additional Requirements

• Onsite role
• On-call rotation begins after approximately 90 days (about once per month)
  • Includes additional pay (1.5x hourly rate while on-call + daily per diem)
• Weekend rotation approximately once per month
  • Includes $2/hour shift differential for weekend hours

Qualifications

• Associate degree in Computer Science or related field, or equivalent experience
• Strong troubleshooting skills across hardware, software, and networking
• Familiarity with Windows environments and basic networking concepts
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication and customer service skills
• Ability to multitask, stay organized, and work both independently and on a team

Preferred Skills

• Strong analytical and problem-solving abilities
• Experience configuring or supporting POS systems
• Ability to manage multiple priorities with attention to detail

Why This Job?

• Great entry point into the IT field with hands-on experience
• Opportunities for growth and skill development
• Competitive benefits package, including health coverage, 401(k), PTO, and more

Sapphire Recruitment is an Equal Opportunity Employer (EOE).

To Apply:
Submit your resume to jobs@hiresapphire.com for immediate consideration.

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