Customer Service Representative
Pay: $19/hour, or $20/hour for bilingual Spanish candidates
Schedule: Monday-Friday, 8:00 am-5:00 pm
 

Sapphire Recruitment is hiring Customer Service Representatives for a growing team in East Syracuse. This is a great opportunity for someone who enjoys helping customers, solving problems, and providing a high level of service in a fast-paced call center environment.

What you’ll do:

• Handle a high volume of inbound customer calls
• Assist customers with product information, warranty questions, and service-related inquiries
• Connect homeowners with dealers for service and sales support
• Help dealers locate distributors for parts and technical support
• Route calls to the appropriate department and provide accurate information
• Triage customer concerns and escalate more complex issues as needed
• Support customers with connected products, including Wi-Fi-enabled systems and thermostats
• Document customer interactions, update account information, and follow internal procedures
• Build positive customer relationships and deliver excellent service on every call

What we’re looking for:

• High school diploma or GED
• Strong verbal and written communication skills
• Microsoft Office proficiency
• Typing speed of 35-45 words per minute
• Ability to manage multiple calls and tasks efficiently
• Customer-focused mindset with strong problem-solving skills
• Bilingual Spanish skills are a plus

Submit a resume to jobs@hiresapphire.com for immediate consideration.

Sapphire Recruitment is an EOE

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