Customer Service Representative
$18-$23/hour
Full-Time | Monday-Friday | 8:00 AM-5:00 PM

Sapphire Recruitment is hiring a Customer Service Representative for a full-time opportunity with an established employer in the Syracuse area. This role is ideal for someone who is organized, detail-oriented, and committed to providing excellent customer support.

As a Customer Service Representative, you will manage customer orders, respond to inquiries, provide updates on order status, and work closely with internal teams to ensure a smooth customer experience.

Responsibilities:

• Enter and process customer orders accurately

• Respond to customer inquiries regarding orders, pricing, availability, and returns

• Communicate order status, shipping details, and delivery updates

• Process order changes and related documentation

• Coordinate with internal teams on pricing, forecasting, and shipments

• Maintain accurate records and support reporting needs

• Build positive relationships with customers and internal sales teams

Qualifications:

• High school diploma required

• 3+ years of customer service experience

• Strong computer skills, including Microsoft Office

• ERP or MRP experience preferred

• Strong communication, phone, and organizational skills

• Ability to multitask and work independently in a fast-paced environment

Apply today: Submit your resume to jobs@cpsrecruiter.com

Sapphire Recruitment is an EOE.

#adm123