Customer Service Supervisor (therapist license required) 
Dolgeville, NY | $58,000–$73,000 DOE | Day Shift (potential hybrid schedule)

Use your therapy and adaptive equipment expertise in a unique, customer-focused leadership role!

Sapphire Recruitment is hiring a Customer Service Supervisor for a well-established pediatric adaptive equipment/e-commerce organization. This role is ideal for a PT, OT, PTA, OTA, or ATP who’s empathetic, solutions-driven, and comfortable supporting families online.

What You’ll Do

• Evaluate customer needs and recommend solutions via phone, email, and live chat

• Use measurement/intake forms to collect key details and ensure proper fit

• Lead and support an 8–9 person customer service team; help resolve escalations

• Coordinate with manufacturers on lead times and product questions

• Support customer needs across multiple pediatric product lines

Requirements (Must-Haves)

• Pediatric adaptive equipment experience required

• Current PT, OT, PTA, OTA license or ATP certification required

• Working knowledge of Microsoft 365 and comfort using computers/e-commerce tools

• Accounting software exposure a plus

Location

On-site in Dolgeville, NY (some remote hours may be negotiable with a quiet home office)

Email a resume to mfgresume@hiresapphire.com for immediate consideration!

Sapphire Recruitment is an EOE

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