Commercial Insurance Account Manager
Monday–Friday, 8:15 AM – 4:30 PM
$55,000–$75,000 DOE

Our client is a well-established, independent insurance agency in Syracuse serving commercial clients nationwide. This is a direct-hire, permanent role created due to a planned retirement, offering a rare opportunity to step into a stable book of business with strong training and support.

The agency is known for its team-oriented, low-drama culture, excellent benefits, and genuine work-life balance. This is a non-sales role focused on servicing and supporting commercial accounts.

Key Responsibilities

• Support Producers and the Marketing team in servicing commercial lines accounts while minimizing E&O exposure
• Process: Renewals, Endorsements, Policy changes and cancellations, Certificates, ID cards, billing requests, claims, and deposit premiums
• Review new business, renewals, and endorsements to ensure accuracy and completeness
• Maintain and manage client files within the agency management system
• Partner with Commercial Lines Assistants to ensure high-quality service and accurate processing
• Follow agency workflows, procedures, and documentation standards
• Maintain diary/follow-up systems for outstanding items and service requests
• Participate in ongoing training, licensing education, and special projects
• Collaborate effectively with other departments to support agency-wide goals

Performance Expectations

• Commercial Lines insurance experience strongly preferred
• Personal Lines experience will be considered with transferable skills
• New York State Broker or Producer License required
• Exceptional candidates without a license may be supported in obtaining one
• Deliver prompt, professional, and cooperative customer service
• Provide consistent support and constructive feedback to internal team members and carriers
• Maintain a high standard of accuracy, organization, and responsiveness

Qualifications

• Approximately 3+ years of insurance experience preferred
• Strong attention to detail and comfort working in a computer-based, email-driven environment
• Positive attitude and collaborative mindset

Compensation & Benefits

• $55,000–$75,000
• Annual bonus eligibility (non-commissioned role)
• Excellent benefits, including:
• Employer-paid medical coverage for single employees
• Strong employer contribution toward family plans
• 401(k) with company match
• Dental, vision, life, and disability coverage
• PTO package that is competitive and flexible based on experience
• Summer hours with early Friday closures

Work Environment

• Onsite role with occasional flexibility for weather or personal needs
• Casual dress code
• Free parking and easy highway access
• Supportive leadership and a genuinely collaborative team culture