Customer Service - Office Assistant / 61984
$20/HR DOE Monday - Friday 8:00am - 4:00pm

Sapphire Recruitment is seeking an experienced Customer Service - Office Assistant to join a leading manufacturer in Syracuse, NY. This role is ideal for a detail-oriented professional with strong customer service and administrative skills.

This is an excellent temporary to hire opportunity!

Key Responsibilities:

• Process orders, including preparation, entry, invoicing, and portal billing, ensuring accuracy and efficiency.
• Provide pricing assistance and technical product support to sales teams and customers.
• Handle customer inquiries regarding pricing, availability, and order status via phone and email.
• Maintain and update customer accounts, ensuring accurate records and timely follow-ups.
• Collaborate with the sales team to coordinate information and support business operations.
• Utilize CRM and ERP systems for order management and customer relations.
• Perform general office tasks, including administrative support and documentation management.

Qualifications:

• 3-4+ years of experience in an administrative or customer service role, preferably with order processing.
• Proficiency in MS Office (Outlook, Word, Excel); ERP and CRM experience a plus.
• Strong organizational, problem-solving, and attention-to-detail skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Professional demeanor and strong communication skills.

Sapphire Recruitment is an Equal Opportunity Employer.

Submit resumes to jobs@hiresapphire.com for immediate consideration.

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