Call Center Representative – Medical Practice | Liverpool, NY

Pay: $20 per hour
Schedule: Monday to Friday, 8:30 am to 5:00 pm

Sapphire Recruitment is seeking a Call Center Representative to support a busy medical practice in Liverpool, NY. In this role, you will manage a high volume of inbound calls, document detailed notes in patient files, and assist with scheduling, routing messages, and insurance verification in a multi-screen environment.

What You Will Do

• Document calls in real time and maintain accurate records
• Verify insurance, enter and update patient information, and obtain referrals from eye doctors
• Communicate professionally with patients and referring offices
• Maintain patient confidentiality and follow all practice protocols

What You Need

• Minimum of 3 years of experience in a medical office or healthcare setting
• Strong typing and administrative skills; comfortable working across multiple screens
• Knowledge of medical terminology and health insurance basics
• Proficiency in Microsoft Office and Outlook; experience with Nextech and MDI preferred
• Detail-oriented, organized, and professional communicator

Please submit your resume to jobs@hiresapphire.com for immediate consideration.

Sapphire Recruitment is an EOE.

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